FAQ : Australis Water Purifiers, Ceramic Water Filters and Benchtop Water Purifiers - Australia

Frequently Asked Questions

Making a purchase on web site

You have the option to register (so you don't have to re-key your details next time and receive discount coupons) or checkout as a guest at the bottom of the checkout page. Either way no financial details are kept by us, they are entered directly to eWay or payPal. You don't need to be registered in payPal or eWay either just select pay using Credit Card/ Debt Card once you have enter their page during the checkout process. Add Item to cart then select checkout and follow the process. In this process your have the option to send us a special note (like "Leave parcel at front door if not home") and to enter a discount coupon if you have one. You may need to switch off POP-UP blocker on your browse for our web site as it may stop the eWay or payPal pages from appearing.

Filter Candle arrives damaged

Don't panic you won't be out of pocket. Has the delivery package been squashed or punched by Australia Post ? If so take your package to your Post Office and lodge a claim. If the package looks ok then give us a call or send us an email through the contact us option on this web site.

All Purifier delivers are guaranteed and insured. If there are damages we will replace the part that is damaged during delivery.

How Long will my parcel take to arrive?

That depends totally on where you live. We do everything we can to have your water filter processed and packaged ready for delivery the very same day you order it. But failing that it will be sent the very next day.

If you live in a capital city you will have your filter/purifier or tap within 2 to 3 business day’s by Fastway Couriers or for PO BOX by Aust Post

If you live in a regional Centre allow 3 to 6 business day’s.

If you want it fast select 'Express Post' - Its so fast, that it arrives at the customer before I email the tracking code, but it can be expensive for heavy items.

In a remote rural area to be honest standard Aust Parcel post can take up to 7-10 business day’s.

** Please Note: Around Public holidays in the various states, no mail moves on these days, so even after public(state) holidays the parcels bank up at the Australia Post depot's until they can be processed.

Christmas/Easter time Australia Standard Post is very slow, best to select Express Post for lite items. Standard Australia Post can take more than a week during this period.

Water Candle Life

Ceramic Water Filter candles are to be used to filter town and tank water through a Water Purifier. If the tank water blocks the filter in a short space of time you may need to fit a particle filter on your tank's water supply. Average life of a Model 288 candle is around 6 months, however this does vary depending on water purifier use and original water quality. Remember to clean the candle if it slows down early, see packaging for instructions.

Fluoride Free (UltraCeram) or Model 288 candles?

The UltraCeram is a UK product that specialises in also removing 97% Fluoride, as well as all the other nasties the model 288 removes. They are larger so are expected to last longer and flow faster, however they are a lot more expensive too.

There is a big 2 sided argument as to whether fluoride should be in our water, and that’s what your decision will come down to. Most products don’t remove it because its hard to remove and too costly. Most people just want the water filtered from bacteria, dirt, chlorine and heavy metals and like the fluoride for flavour or don't care. Some people try it out just as a test. If you over filter water it does become flat tasting, these candles are popular and they have been on the market for many years now. I personally just use a normal filter because I don’t like the chlorine smell or taste and like the smooth feeling filtered water feels when it goes down my throat compared to unfiltered water. The Ultraceram filter candle is becoming very popular though.

Overseas Order

It is really only financially viable to send filter candles/taps overseas because it is calculated by weight. With heavy items like the ceramic/ming water purifier units, the cost of postage becomes greater than the Water Purifier you are purchasing, around $160+AUD. There are benefits to sending candles overseas, because the GST is removed from the price once you select an overseas country and the Australia dollar is low and the postage to New Zealand, UK, Hong Kong, China etc...isn't that high. I have sent Purifier units to New Zealand and Quatar. Contact me via contact us with Country, State and postcode and what you intend to purchase and I will reply with quote. Water Purifiers weight around 10+ kgs Australis Candle Model 288 weights around 250g each

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You don't need to create an account to purchase items from the web site. Just select the item and then select checkout and choose either Guest or Register, enter your details, then choose either eway or payPal, both accept Credit Card without being a member.

Want to buy the filter candles from a shop?

Australis candles are sold in health food stores around Australia. We are suppliers of ceramic water filter candles and purifiers to various shops around Australia

Stocked by:

Good Food Emporium-(near Beacon lighting) 430 Princes Hwy NARRE WARREN  VIC 3805 (03) 9704 9779 (Stoneware Water Purifiers & Filter candles)

Going Green Solutions eco-lifestyle shop,  929 Heidelberg-Kinglake Rd, Hurstbridge VIC 03 9718 0126 (Filter candles only)

Holistic (Sandringham Healthfood) 91 Station St SANDRINGHAM VIC  Melbourne 03 9598 2663 (Billabong Units & Ultracerams candles)

Organic Wholefoodstore - 9/47 Bowral St BOWRAL NSW (02) 4861 1322 (Model 288 Filter candles only)

Freshly Squeezed WaterCo -38 Ramsay Rd FIVE DOCK NSW (02) 9712 1022 (Model 288 replacement filters candles only)

Earth To Life - 489 Dean St (ALBURY)/WODONGA  NSW  (Stoneware Water Purifiers & Filter candles) 02 6021 1621

Bundaberg Health Foods - 51e Woongarra St BUNDABERG Northern Queensland (07) 4151 5187 (Model 288 Filter candles only)

Bendigo Pottery - 146 Midland Highway EPSOM (BENDIGO) (03) 5448 4404 (Ultraceram & Model 288 Filter candles only)

The Grocer & Co Organics  Orange NSW - 52 Mcnamara St Orange NSW 0478350925 (Billabong Units Ultraceram/ Model 288)

BBQ Galore Bateman Bay23 Vesper St  BATEMANS BAY NSW (02) 4472 8003 (Stoneware Water Purifiers & Filter candles)

Nth Suburbs Filters - Shop 6/20 Bungan St MONA VALE NSW (02) 99795855 (Stoneware Water Purifiers & Filter candles)

Wholesome House - 373 Invermay Rd MOWBRAY 7248 (03) 632 69440 (Filter candles, Billabong & Crystalline Water Purifiers)

Wholesome House - 66 Emu Bay Rd, DELORAINE TASMANIA 7304  (03) 6362 3551 (Ultraceram & Model 288 Filter candles)

Pure Water Systems - 27 Leda Dr BURLEIGH HEADS QLD 4220 (07) 5576 6966 (Model 288 Filter candles only)

Watershop Green Slopes - Pure Water - COORPAROO DC QLD.  0481 352 533 (Model 288 Filter candles only)

GoVita Mudgee Shop 14 19-41 Church St  MUDGEE  NSW 2850 02- 6372 1661 (Model 288 filters and Ming Rose & Blue Grass Purifiers)

Green Concepts - Hong Kong 2/F., Prosperous Commercial Building, 54 Jardine's Bazaar   Causeway Bay (Gravity Filters & Billabong Blue units)

Selected Go-Vita stores stock the Australis Water Filter Candle model 288 and the chrome plated water purifier tap suitable for most ceramic water purifiers. You can request your local GoVita store to order them from their head office.