FAQ

Frequently Asked Questions

Making a purchase on web site

You have the option to register (so you don't have to re-key your details next time and receive discount coupons) or checkout as a guest at the bottom of the checkout page. Either way no financial details are kept by us, they are entered directly to eWay or payPal. You don't need to be registered in payPal or eWay either just select pay using Credit Card/ Debt Card once you have enter their page during the checkout process. Add Item to cart then select checkout and follow the process. In this process your have the option to send us a special note (like "Leave parcel at front door if not home") and to enter a discount coupon if you have one. You may need to switch off POP-UP blocker on your browse for our web site as it may stop the eWay or payPal pages from appearing.

Filter Candle arrives damaged

Don't panic you won't be out of pocket. Has the delivery package been squashed or punched by Australia Post ? If so take your package to your Post Office and lodge a claim. If the package looks ok then give us a call or send us an email through the contact us option on this web site.

All Purifier delivers are guaranteed and insured. If there are damages we will replace the part that is damaged during delivery.

How Long will my parcel take to arrive?

That depends totally on where you live. We do everything we can to have your water filter processed and packaged ready for delivery the very same day you order it. But failing that it will be sent the very next day.

If you live in a capital city you will have your filter/purifier or tap within 2 to 3 business day’s by Fastway Couriers or for PO BOX by Aust Post

If you live in a regional Centre allow 3 to 6 business day’s.

If you want it fast select 'Express Post' - Its so fast, that it arrives at the customer before I email the tracking code, but it can be expensive for heavy items.

In a remote rural area to be honest standard Aust Parcel post can take up to 7-10 business day’s.

** Please Note: Around Public holidays in the various states, no mail moves on these days, so even after public(state) holidays the parcels bank up at the Australia Post depot's until they can be processed.

Christmas/Easter time Australia Standard Post is very slow, best to select Express Post for lite items. Standard Australia Post can take more than a week during this period.

How long do ceramic filter candles last?

Overseas Order are expensive - they travel by jet

It is really only financially viable to send filter candles/taps overseas because it is calculated by weight. With heavy items like the ceramic/ming water purifier units, the cost of postage becomes greater than the Water Purifier you are purchasing, around $160+AUD. There are benefits to sending candles overseas, because the GST is removed from the price once you select an overseas country and the Australia dollar is low and the postage to New Zealand, UK, Hong Kong, China etc...isn't that high. I have sent Purifier units to New Zealand and Quatar. Contact me via contact us with Country, State and postcode and what you intend to purchase and I will reply with quote. Water Purifiers weight around 10+ kgs Australis Candle Model 288 weights around 250g each

AfterPay - Sorry AfterPay isn't compatible with out web site, but PayPal offers 4 interest free  installments. Check it out on the paypal web site for more details.

Login/Accounts

You don't need to create an account to purchase items from the web site. Just select the item and then select checkout and choose either Guest or Register, enter your details, then choose either credit card, eway or payPal, both accept Credit Card without joining. This is a new web site so you probably need to register again. Remember add a valid mobile phone number if you want tracking via AustPost.

Want to buy the filter candles from a shop?

Australis candles are sold in health food stores around Australia. We are suppliers of ceramic water filter candles and purifiers to limied shops around Australia. Go Vita stores can order filter candle model 288 from their distribution centre.

Stocked by:

GoVita -Burwood One Shopping Centre(near Coles), 172 Burwood Hwy, Burwood East VIC 0491 704 488 (Alabaster, Blue Grass, Billabong Blue & Gloss Black and Ultraceram & Model 288) 

Watershop Pure Water Specialist/Greenslopes 95 Invermore St MOUNT GRAVATT EAST QLD 4122 07 3397 1320 (Model 288 filters candles)

Holistic Healthfood 91 Station St SANDRINGHAM VIC Melbourne 03 9598 2663 (Billabong Units & Ultracerams candles & Fermentation pots)

Wholesome House  373 Invermay Rd Mowbray TAS 7248 Phone (03) 63269440 (Billabong Units, Alabaster, Ming Units & Ultracerams candles)

Freshly Squeezed WaterCo -38 Ramsay Rd FIVE DOCK NSW (02) 9712 1022 (Model 288 replacement filters candles only)

Earth To Life - 614 Dean St, Albury (ALBURY)/WODONGA  NSW  (Stoneware Water Purifiers & Filter candles) 02 6021 1621 (Opens 10am)

Bendigo Pottery - 146 Midland Highway EPSOM  (03) 5448 4404 (Model 288 Filter candles only)

Fountain Health Foods - 11 Killians Walk, BENDIGO, VIC (03) 5443 8035 (Ming Water Purifiers & Alabaster Units & Model 288 & Ultracerams)

The Grocer & Co Organics  Orange NSW - 52 Mcnamara St Orange NSW 0478350925 (Billabong Units Ultraceram/ Model 288)

Nth Suburbs Filters - Shop 6/20 Bungan St MONA VALE NSW (02) 99795855 (Stoneware Water Purifiers & Filter candles)

Pure Water Systems - 27 Leda Dr BURLEIGH HEADS QLD 4220 (07) 5576 6966 (Model 288 Filter candles only)

The Pure Water Shop -WaterWorld -259 Fullarton Road PARKSIDE SA 5063 08 - 8373 5500  (Ming Rose & Alabaster Purifiers)

Green Concepts - Hong Kong 2/F., Prosperous Commercial Building, 54 Jardine's Bazaar   Causeway Bay (Gravity Filters & Billabong Blue units)

** Selected Go-Vita stores stock the Australis Water Filter Candle model 288 and the chrome plated water purifier tap suitable for most ceramic water purifiers. You can request your local GoVita store to order them from their head office distribution centre - they are on their stock list.