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Frequently Asked Questions


Making a purchase on web site

This is web has been rebuilt recently, so if you haven't purchased anything on it since Nov 2015 you won't have a login. You have the option to register (so you don't have to re-key your details next time and receive discount coupons) or checkout as a guest at the bottom of the checkout page. Either way no financial details are kept by us, they are entered directly to eWay or payPal. You don't need to be registered in payPal or eWay either just select pay using Credit Card/ Debt Card once you have enter their page during the checkout process. Add Item to cart then select checkout and follow the process. In this process your have the option to send us a special note (like "Leave parcel at front door if not home") and to enter a discount coupon if you have one. You may need to switch off POP-UP blocker on your browse for our web site as it may stop the eWay or payPal pages from appearing.


Filter Candle arrives damaged

Don't panic you won't be out of pocket. Has the delivery package been squashed or punched by Australia Post ? If so take your package to your Post Office and lodge a claim. If the package looks ok then give us a call or send us an email through the contact us option on this web site.


All Purifier delivers are guaranteed and insured. If there are damages we will replace the part that is damaged during delivery.


How Long will my parcel take to arrive?

That depends totally on where you live. We do everything we can to have your water filter processed and packaged ready for delivery the very same day you order it. But failing that it will be sent the very next day.

If you live in a capital city you will have your filter/purifier or tap within 2 to 3 business day’s by Fastway Couriers or for PO BOX by Aust Post


If you live in a regional Centre allow 3 to 6 business day’s.


If you want it fast select 'Express Post' - Its so fast, that it arrives at the customer before I email the tracking code, but it can be expensive for heavy items.


In a remote rural area to be honest standard Aust Parcel post can take up to 7-10 business day’s.


** Please Note: Around Public holidays in the various states, no mail moves on these days, so even after public(state) holidays the parcels bank up at the Australia Post depot's until they can be processed.

Christmas/Easter time Australia Standard Post is very slow, best to select Express Post for lite items. Standard Australia Post can take more than a week during this period.



Water Candle Life

Ceramic Water Filter candles are to be used to filter town and tank water through a Water Purifier. If the tank water blocks the filter in a short space of time you may need to fit a particle filter on your tank's water supply. Average life of a Model 288 candle is around 6 months, however this does vary depending on water purifier use and original water quality. Remember to clean the candle if it slows down early, see packaging for instructions.


Fluoride Free (UltraCeram) or Model 288 candles?

The UltraCeram is a UK product that specialises in also removing 97% Fluoride, as well as all the other nasties the model 288 removes. They are larger so are expected to last longer and flow faster, however they are a lot more expensive too.

There is a big 2 sided argument as to whether fluoride should be in our water, and that’s what your decision will come down to. Most products don’t remove it because its hard to remove and too costly. Most people just want the water filtered from bacteria, dirt, chlorine and heavy metals and like the fluoride for flavour or don't care. Some people try it out just as a test. If you over filter water it does become flat tasting, these candles are popular and they have been on the market for many years now. I personally just use a normal filter because I don’t like the chlorine smell or taste and like the smooth feeling filtered water feels when it goes down my throat compared to unfiltered water. The Ultraceram filter candle is becoming very popular though.


Overseas Order

It is really only financially viable to send filter candles/taps overseas because it is calculated by weight. With heavy items like the ceramic/ming water purifier units, the cost of postage becomes greater than the Water Purifier you are purchasing, around $160+AUD. There are benefits to sending candles overseas, because the GST is removed from the price once you select an overseas country and the Australia dollar is low and the postage to New Zealand, UK, Hong Kong, China etc...isn't that high. I have sent Purifier units to New Zealand and Quatar. Contact me via contact us with Country, State and postcode and what you intend to purchase and I will reply with quote. Water Purifiers weight around 10+ kgs Australis Candle Model 288 weights around 250g each


Login/Accounts

You don't need to create an account to purchase items from the web site. Just select the item and then select checkout and choose either Guest or Register, enter your details, then choose either eway or payPal, both accept Credit Card without being a member.


Want to buy the candles from a shop?

Australis candles are sold in health food stores around Australia.

We are suppliers of ceramic water filter candles and purifiers to various shops around Australia and Hong Kong

Locally stocked by

Organic Wholefoodstore - 9/47 Bowral St Bowral NSW (02) 4861 1322 (Model 288 Filter candles only)

Freshly Squeezed WaterCo-38 Ramsay Rd Five Dock NSW (02) 9712 1022 (Model 288 Filter candles only)

EcoStore -489 Dean St ALBURY NSW 2640 02- 6021 1621

Wholefood Merchants -3/794 Burwood Hwy Ferntree Gully VIC 9752 2772

Bundaberg Health Foods - 51e Woongarra St Bundaberg (07) 4151 5187 (Model 288 Filter candles only)

Bendigo Pottery - 146 Midland Highway Epsom (03) 5448 4404 (Model 288 Filter candles only)

Aakara Distribution - 215 George St LARGS NSW 2320 (02)4930 0551

The Health Emporium - 263-265 Bondi Road Bondi (02) 9365 6008

BBQ Galore Bateman Bay - 21 Kylie Crescent BATEMANS BAY (02) 4472 8003 (Model 288 Filter candles only)

Bates General Store - 2 Bate St CENTRAL TILBA NSW (02) 4473 7290 (Model 288 Filters, Ming & Billabong Purifiers)

Nth Suburbs Filters - Shop 6/20 Bungan St MONA VALE NSW (02) 99795855 (Model 288 Filter candles only)

Wholesome House - Shop 2/373 Invermay Rd MOWBRAY TAS 7248 (03) 632 69440 (Model 288 Filter candles only)

Pure Water Systems - 27 Leda Dr BURLEIGH HEADS QLD 4220 (07) 5576 6966 (Model 288 Filter candles only)

Selected Go-Vita stores stock the Australis Water Filter Candle model 288 and the chrome plated water purifier tap suitable for most ceramic water purifiers. You can request your local GoVita store to order them from their head office.



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